Terms and Conditions
Explore Privacy Policy and 12 Terms and Conditions - Sphere Speech & Hearing Care
1. General Provisions
1.1. The "Rehabilitation Center" refers to Sphere Speech and Hearing Care, and "Client" refers to the individual receiving services at the center.
1.2. The services provided at the Rehabilitation Center primarily include speech therapy, hearing rehabilitation, and related therapies.
1.3. By using our services, the Client agrees to abide by these terms and conditions. Any deviations may lead to termination of services.
2. Eligibility and Assessment
2.1. All clients must undergo an initial assessment to determine the suitability of the services provided by the Rehabilitation Center.
2.2. The assessment will be carried out by qualified professionals, and a treatment plan will be developed based on the assessment results.
3. Payment and Fees
3.1. The Client is responsible for the payment of all fees associated with the services rendered. Fees must be paid according to the agreed-upon schedule.
3.2. The Rehabilitation Center reserves the right to change fees with advance notice.
4. Cancellation and Rescheduling
4.1. The Client is required to provide at least 24-hour notice for appointment cancellations or rescheduling. Failure to do so may result in a missed appointment/advance fee.
5. Confidentiality
5.1. The Rehabilitation Center staff is committed to maintaining the confidentiality of all client information. However, there are legal exceptions to confidentiality, such as suspected child abuse or harm to self or others.
6. Code of Conduct
6.1. Clients are expected to behave respectfully and professionally at all times within the Rehabilitation Center premises.
6.2. Any disruptive, abusive, or disrespectful behavior may result in immediate termination of services.
7. Termination of Services
7.1. The Rehabilitation Center reserves the right to terminate services if a client's behavior poses a risk to staff, other clients, or disrupts the therapeutic environment.
8. Non-Discrimination Policy
8.1. The Rehabilitation Center adheres to a strict non-discrimination policy and does not discriminate against clients on the basis of race, color, religion, sex, national origin, disability, or any other protected category.
9. Emergency Procedures
9.1. In the event of an emergency or health-related issue, the Rehabilitation Center will take necessary actions to ensure the safety and well-being of the client.
10. Client Feedback
10.1. The Rehabilitation Center welcomes feedback and suggestions from clients. Clients are encouraged to voice any concerns or provide feedback to improve services.
11. Governing Law
11.1. These terms and conditions are governed by the laws of The Rights of Persons with Disabilities Act, 2016, The National Trust for the Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities Act, 1999, and Rehabilitation Council of India Act, 1992.
12. Adherence to Section 19 of the RCI Act of 1992
12.1. Our clinic operates in accordance with the Rehabilitation Council of India (RCI) Act of 1992, including Section 19 which mandates the registration of qualified rehabilitation professionals.
12.2. All professionals providing rehabilitation services at our clinic are registered with the RCI under Section 19 of the Act. We only employ rehabilitation professionals who have obtained recognized qualifications as defined by the RCI. You can verify the RCI registration status of any of our professionals by visiting the RCI website or requesting their registration number.
Privacy Policy
1. Introduction
Sphere Speech and Hearing Care is committed to protecting the privacy and confidentiality of all individuals who use our rehabilitation services, including speech and hearing services. This privacy policy outlines how we collect, use, disclose, and protect your personal information. By accessing and using our services, you consent to the terms of this privacy policy.
2. Information We Collect
We collect and store information that is necessary for the provision of our rehabilitation services, including speech and hearing services. This information may include:
- Personal information (e.g., name, date of birth, contact information).
- Health information and medical history.
- Speech and hearing assessment data.
- Insurance and billing information.
- Correspondence and communication records.
- Any other information necessary for your rehabilitation and care.
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing rehabilitation services, including speech and hearing services.
- Managing and maintaining your patient records.
- Billing and insurance purposes.
- Quality improvement, research, and statistical analysis (anonymized and de-identified data).
- Complying with legal and regulatory requirements.
4. Sharing Your Information
We may share your information with the following parties:
- Our healthcare professionals directly involved in your treatment.
- Your insurance provider for billing and reimbursement.
- Authorized government agencies, as required by law.
- Third-party service providers (e.g., for IT, data storage, or billing services), subject to confidentiality agreements.
5. Data Security
We maintain rigorous security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include but are not limited to firewalls, secure data transmission, and strict access controls.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You may request the correction of any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to legal and regulatory requirements.
7. Changes to the Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any significant changes.
8. Contact Information
If you have any questions, concerns, or requests regarding your privacy or this privacy policy, please contact:
No.43, 143, Vinayagapuram Main Rd, J Block, SIDCO Industrial Estate, MMDA Colony, Arumbakkam, Chennai, Tamil Nadu 600106
Ph no: 6383540063
9. Consent
By using our services, you acknowledge that you have read and understand this privacy policy and consent to the collection, use, and disclosure of your personal information as outlined herein.